The questions we hear most, answered.
Appointments, boarding, grooming, emergencies and payment.
Points you to the right visit, form or call. It isn't medical advice.
Visiting
Do I need an appointment?
Yes. Visits at Hope Shelby are by appointment. Request one online or call (205) 664-3462.
How do I request an appointment?
- Fill out the appointment request or call (205) 664-3462.
- Tell us about your pet and which days and times work for you.
- We'll call or email to confirm a time.
What should I bring to my first visit?
Fill out the New Client Registration before you come. Bring where and when your pet was last vaccinated. Dogs on a leash, cats in a carrier, please.
Which pets do you see?
Dogs and cats.
Refills
How do I get a prescription refill?
Order from our Online Pharmacy for home delivery, or call us at (205) 664-3462 to ask about a refill for your pet's prescriptions, heartworm prevention or flea and tick medication.
Boarding, grooming & training
How do I book boarding?
Call us or fill out the Boarding Request form. You can drop off or pick up on Saturday from 7 AM to 12 PM. We're closed Sunday.
Call us to ask which vaccines your pet needs before a stay. More about boarding
Do you offer grooming?
We offer limited grooming. Call (205) 664-3462 to ask what's available for your pet. More about grooming
Do you offer training?
We offer limited training. Call (205) 664-3462 to ask about it.
Do you offer doggy daycare?
Not at Hope Shelby. Our sister clinic, Hope Bessemer, offers doggy daycare.
Payment
How can I pay?
Routine care is paid at the time of service. We accept cash, personal checks (photo ID required), Visa, Mastercard, Discover, and CareCredit if you qualify.
Major surgery or a hospital stay may require a 50% deposit. Apply for CareCredit
If it can't wait.
In an emergency, call (205) 664-3462 first. Our team will assess the situation and advise whether to come in or go to a facility better equipped to help. On Sundays, please go to an emergency pet center.
| Monday – Friday | 7:00 AM – 6:00 PM |
|---|---|
| Saturday | 7:00 AM – 12:00 PMNo doctor on site |
| Sunday | Closed |
Small habits, healthy pets.
Pet care tips every Tuesday on the Hope Facebook page. Follow us
Tuesday TipConsistency is key when teaching your pet!
Whether it's a new puppy learning the basics or an older pet working on an old habit, a little consistency goes a long way.- Use the same words. If you say "Off," don't have someone else saying "Get down."
- Keep it short. A few minutes at a time keeps them focused.
- Reward right away. Praise the moment they get it right.
Ready to come in?
Request an appointment online, or give us a call.